We work on a positive attitude policy basis. We will do everything we can to make your stay enjoyable and an unforgettable experience. Arrive with an open and positive mind.

Cancellation/Refund Policy

We recommend trip cancellation and personal insurance for all clients. This must be bought independently as it is not included in the retreat price. If for whatever reason you need to cancel your retreat after you have booked with us, the following refund policy will apply:

  • All cancellations must be received in writing.
  • Each deposit paid (50% of retreat fee), is a non-refundable registration fee.
  • Any promotional inclusions (such as products offered in the package) will be deducted from any refund if applicable.
  • Full refunds, less the standard deposit rate, will be provided on cancellations, up to 90 days prior to the start date of the booked retreat.
  • A 50% refund will be provided on cancellations between 60-89 days prior to the start date of the booked retreat.
  • No refund will be provided on cancellation between 29-0 days prior to the start date of the booked retreat.
  • No refund will be provided for premature leaving of the retreat or failure to arrive at the retreat for any reason.
  • All retreat payments are due 60 days prior to start date unless otherwise specified.
  • Clients whose balances are not received by the 60-day deadline, risk forfeiting their retreat booking.
  • There is a minimum number of 5 guests on each retreat. If the number of participants does not reach this number 30 days before the beginning of the retreat, Relax Relate Rejuvenate has the right to cancel the event. In this case, the full fee is refunded, but we take no responsibility for other costs such as airplane tickets, car rental contracts etc.

Making and Confirming Your Booking

Rooms are limited on our beautiful retreats. On receiving the confirmation email from our team, there will be full details of times to arrive and check out times provided.  Please do not book your flight until your booking is confirmed. Offers may also expire and change, which is why it’s important to book as soon as you can.

Flights & Transfers

Flights must be booked independently, although we will be happy to advise and assist on which travel agents to use (usually recommended by other client referrals or personal experience). We cannot be held liable for providing any referral details of travel agents should any problems arise. It is the client’s responsibility to decide on making an informed decision of where to book flights from.

Travel Insurance

Travel Insurance is strongly recommended. Here are two options for you to check out:

  • https://www.1cover.com.au/
  • https://www.travelinsurancedirect.com.au/

Physical Restrictions

If you are currently under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness. Entry on and off the boat in Sanur and Lembongan may be difficult for anyone with mobility challenges. Please advise if this is the case. All health problems should be disclosed when booking

Room Share

If you select a ‘room share’ options then we will take no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: clash of personalities; disagreements; snoring; other annoying habits, we cannot be held responsible.

Exclusions

All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible. The same applies to any of the activities. Clearly, we will always do our level best to make sure all activities go ahead if possible.

Relax Relate Rejuvenate Retreats will not accept liability for:

  • Any of the above events, or others beyond our control.
  • Loss of or damage to your personal property.
  • Medical or psychiatric conditions developing during or after your holiday.
  • Check that your holiday insurance policy covers these and other contingencies. And ensure you have the correct travel documents needed for your travel to the Retreat.

Thank you for choosing to join us and we look forward to welcoming you at our retreat.