We work on a positive attitude policy basis. We will do everything we can to make your stay enjoyable and an unforgettable experience. Arrive with an open and positive mind.
We recommend trip cancellation and personal insurance for all clients. This must be bought independently as it is not included in the retreat price. If for whatever reason you need to cancel your retreat after you have booked with us, the following refund policy will apply:
Making and Confirming Your Booking
Rooms are limited on our beautiful retreats. On receiving the confirmation email from our team, there will be full details of times to arrive and check out times provided. Please do not book your flight until your booking is confirmed. Offers may also expire and change, which is why it’s important to book as soon as you can.
Flights & Transfers
Flights must be booked independently, although we will be happy to advise and assist on which travel agents to use (usually recommended by other client referrals or personal experience). We cannot be held liable for providing any referral details of travel agents should any problems arise. It is the client’s responsibility to decide on making an informed decision of where to book flights from.
Travel Insurance is strongly recommended. Here are two options for you to check out:
If you are currently under medical or psychiatric supervision, you must provide a Doctor’s certificate confirming your fitness. Entry on and off the boat in Sanur and Lembongan may be difficult for anyone with mobility challenges. Please advise if this is the case. All health problems should be disclosed when booking
If you select a ‘room share’ options then we will take no responsibility for the actions of the person/s with whom you ‘room share’. If for whatever reason you are unhappy with your ‘room share’ including but not limited to: clash of personalities; disagreements; snoring; other annoying habits, we cannot be held responsible.
All information provided on the website and any written and verbal form of correspondence is correct at the time of publication. However, due to mechanical faults, weather conditions, or what insurers call ‘Acts of God’, some amenities may be temporarily unavailable. Very occasionally, we may have to vary the advertised programme due to staff sickness or other unforeseen problems, in which case we will always try to provide an equivalent replacement. This may not always be possible. The same applies to any of the activities. Clearly, we will always do our level best to make sure all activities go ahead if possible.
Relax Relate Rejuvenate Retreats will not accept liability for:
Thank you for choosing to join us and we look forward to welcoming you at our retreat.